Skip to main content

My driver cannot see their route

Updated

Applies to: Drivers receiving a “No Routes Assigned” message in the PackageRoute app, or drivers who can only view their timecard and not their route.
This can be caused by route assignment, authorization issues, or timecard settings.

There are a few reasons why a driver might not see their route. Use the checklist below to troubleshoot and resolve the issue.

1. Make Sure the Driver Has Been Assigned to a Route

If the correct FedEx ID has already been authorized, the driver must be assigned to a route to see it in the app.

To assign a driver to a route:

  1. Go to Settings > Routes

  2. Select the route

  3. Assign the driver

  4. Click Save

Note: Drivers are automatically assigned to routes 5–10 minutes after signing into their FedEx scanner and starting their route. If it’s been less than 10 minutes, wait a few minutes and have the driver refresh the app.

2. Confirm the FedEx ID Matches the Authorized One

If the driver is assigned to a route but still sees “No Routes Assigned”:

  • Check the FedEx ID shown on the “No Routes Assigned” screen.

  • Make sure it matches the FedEx ID listed under Settings > Drivers & BCs.

If the ID does not match, the driver may have logged in with the wrong FedEx ID or an outdated ID.
In this case, you’ll need to authorize the correct FedEx ID. See this article for steps:
👉 How to authorize/reauthorize drivers

3. Check Timecard Settings

If the driver only sees their timecard for the day and not their route, your settings may be configured to restrict route visibility:

  • Go to Settings > Timecards

  • Look for restrictions such as:

    • Prevent drivers from viewing their manifest until they clock in

    • Prevent drivers from clocking in before a specific time

Adjust these settings if needed.

See these articles for more details:

If you're still experiencing issues after following these steps, please contact our support team for assistance.

 

Have more questions?

Contact our support team via text or call at (360) 540-3295

Send us an email at support@packageroute.com or submit a ticket here: Submit a request

Related articles