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How to Add or Authorize/Reauthorize Drivers

Updated

To ensure your drivers can access route data, they must be authorized for each operation they work in. If you manage multiple operations or use contingency routes, a driver must be authorized for each operation individually.

Adding or Authorizing a Driver

Follow these steps to authorize a driver to your operation:

  1. Open the Drivers & BCs page
    Access this section from Settings in either the PackageRoute mobile app or web app.

  2. Locate the driver in the list

    • Once a driver logs into the FedEx scanner and starts their route, their name and FedEx ID will automatically appear on the list.

    • If the driver does not appear, scroll to the bottom of the list and manually add the driver using the following information:

      • First name

      • Last name

      • Phone number

      • Email address

      • FedEx ID (This must match the FedEx ID the driver uses to log in.)

  3. Authorize the driver
    Once the driver is on the list, click Authorize. The driver will now have access to the operation in PackageRoute.

Reauthorizing a Driver

If you receive an error message stating:
"Driver already exist",
this means the driver was previously authorized for the operation and then removed.

To reauthorize the driver, follow the steps in this article:
👉 Driver already exist (link to the related article)

 

Have more questions?

Contact our support team via text or call at (360) 540-3295

Send us an email at support@packageroute.com or submit a ticket here: Submit a request

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