Skip to main content

Stop Count Is Not Accurate, What Should I Do?

Updated

Stop counts in PackageRoute are based on available data from FedEx. If you're noticing that a route's stop count isn’t accurate, there are a few things AOs and BCs can check depending on whether the count is lower or higher than expected.

🔻 Stop Count Is Lower Than Expected

✅ For some routes only:

If only some routes are showing a lower stop count than expected based on scanner data:

  • Check if you received a No Van Scan Report from the station.

  • If so, you can upload it to PackageRoute.

👉 View the article: How to Upload a No Van Scan Report

✅ For all routes:

If all routes are showing a lower stop count than expected:

  1. Perform a manual manifest upload:

    • Open the PackageRoute mobile app

    • Tap the menu icon

    • Select Upload

    • Tap Manifest

    • Log in to MGBA

  2. The app will manually pull manifests based on data in MGBA.

    • If MGBA/FCC data is accurate, this should resolve the issue.

🔺 Stop Count Is Higher Than Expected

If the stop count is higher than what’s showing in scanner data:

  • Please contact the PackageRoute support team and provide the following:

    • Your FedEx ID number so we can locate your account

    • The route number(s) affected (the more, the better)

    • The correct stop count the route(s) should show

We’ll be happy to investigate further and assist with correcting the issue.

 

Have more questions?

Contact our support team via text or call at (360) 540-3295

Send us an email at support@packageroute.com or submit a ticket here: Submit a request

Related articles