If all routes are missing in PackageRoute, it could be due to one of the following reasons. Here’s how to troubleshoot:
🔁 Your CSA number recently changed
If your CSA number has changed:
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You’ll need to reauthorize PackageRoute for data access in FCC so we can begin receiving data under your new CSA.
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After reauthorization, manually upload your manifest via the mobile app:
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Open the PackageRoute mobile app
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Tap the side menu
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Select Upload, then Manifest
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Log into MGBA and pull in the latest manifest data
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🚚 You changed stations
If you’ve recently moved to a new station:
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Please contact PackageRoute Support with your new station number so we can update your account.
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Depending on whether we’re receiving data for your new station, you may need to upload a manifest.
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Our team will confirm next steps once we review your account.
🚧 Your dock assignment changed
If your operation was moved to a new dock and you now have different route numbers:
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Review the article: What to do if the station reassigns your dock position
📡 No known changes, still missing all routes?
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Check with your station or MGBA Alerts to see if FedEx is experiencing a data outage.
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If no outage is reported, please contact our support team so we can take a closer look.
Have more questions?
Contact our support team via text or call at (360) 540-3295
Send us an email at support@packageroute.com or submit a ticket here: Submit a request