If you notice that some routes are missing in PackageRoute, this can happen for a few reasons. Here's how to troubleshoot and what actions you can take:
📅 If the route was assigned to your CSA today (same day):
-
This is likely due to a delay in FedEx data availability.
-
Route data for routes assigned on the same day will automatically update after 5 PM ET, once FedEx updates the route assignments for the day.
-
If you need the route to appear immediately, you can upload a manifest file manually:
-
Open the PackageRoute mobile app
-
Tap on the side menu
-
Select Upload, then Manifest
-
Log into MGBA and select the manifest for the missing route
- Activate the route in Subscription & Payments via the web app.
-
🔍 If the route does not appear in MGBA or wasn’t added today (same day):
-
Check DRO to see if the route:
-
Is listed
-
Has packages/stops assigned to it
-
If the route is not listed in DRO or has no stops/packages assigned, we won’t be able to receive any data for it through MGBA or FCC.
We recommend checking with your station management to confirm there are no issues or delays with the route(s) and their data availability.
Have more questions?
Contact our support team via text or call at (360) 540-3295
Send us an email at support@packageroute.com or submit a ticket here: Submit a request