If you are unable to see your route in the PackageRoute app, it may be due to driver authorization issues or ISP settings. Below are common situations and steps to resolve them:
You Can Only See Your Timecard
If you are only able to view your timecard and cannot select the Route page from the menu, your ISP may have timecard requirements in place.
Solution: Review the article I Cannot Clock In for more details on timecard restrictions.
You See a "No Route Assigned" Message
If you see the message “No Route Assigned” on the Route page, this may mean:
- You have not been assigned to a route.
- You are not scheduled for a route within PackageRoute.
- You have not signed into the scanner (PackageRoute auto-assigns routes based on FedEx scanner data, which may take 5-10 minutes to update).
Solution: Contact your AO or BC to ensure you are assigned to a route.
You Are Assigned to a Route but Still See "No Route Assigned"
If your AO or BC has confirmed that you are assigned to a route but you still see the “No Route Assigned” message, it may be due to an incorrect FedEx ID (FXID) authorization.
Solution: Ask your AO or BC to:
- Go to Settings > Drivers & BCs.
- Locate your name and verify your FedEx ID number.
- If the FXID is incorrect, they will need to remove and re-add you with the correct FXID.
Have more questions?
For assistance, contact our support team via text or call at (360) 540-3295.
You can also reach us by email at support@packageroute.com or submit a ticket through our Submit a Request page.