If you’re unable to clock in, your ISP’s account settings may have restrictions in place. Here are some possible reasons and how to resolve them:
1. Clock-In Time Restrictions
- Your ISP may have set a specific time before which you cannot clock in.
- If you’re unsure of this time or need to clock in earlier, contact your AO or BC to adjust the settings.
2. Location Services Requirement
- Some ISPs require location to be collected when clocking in. Ensure:
- Your device’s location services are turned on.
- The PackageRoute app has permission to access your location.
3. Poor Signal or Dead Zones
- If location services are enabled but you still cannot clock in, check your signal strength.
- If you’re inside a station, there may be dead zones. Try moving:
- Near a window
- By a door
- Outside the station
Have more questions?
Contact our support team via text or call at (360) 540-3295
Send us an email at support@packageroute.com or submit a ticket here: Submit a request