If your route does not optimize in the PackageRoute mobile app, it is most likely due to one of the following reasons:
-
A stop is too far away for the app to calculate an efficient route.
-
A pickup or delivery window falls outside a feasible optimization timeframe (e.g., a pickup time that opens at 8 PM).
How to Resolve This Issue
-
Exclude stop(s)
-
The optimization tool will present the stops it could not include in the optimization sequence and allow you to exclude them from the sequence.
-
-
Contact support
-
If you received an error other than the above reasons, please contact our support team.
-
Have more questions?
Contact our support team via text or call at (360) 540-3295
Send us an email at support@packageroute.com or submit a ticket here: Submit a request