If one or more drivers are unable to clock in using the PackageRoute app, it’s often related to location settings and/or signal issues. Below are common reasons and steps you can take to resolve the issue.
1. Check Location Settings
PackageRoute may require location data to complete a timecard event like clock-in or clock-out. If enabled, this setting requires the driver's device to allow location sharing.
Steps to check:
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Ensure location sharing is turned on for the PackageRoute app in the driver's phone settings.
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Make sure the app has permission to access location “Always” or “While using the app.”
To enable this feature, AOs and BCs can go to: How Can I Require Driver Location on Timecard Events?
If “Require location sharing” is also turned on, drivers must have this enabled in order to clock in or out.
2. Verify Cell Signal
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Drivers should ensure they are in an area with a strong cellular signal.
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Stations or warehouses may have poor reception. If the driver is inside, try having them step:
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Outside the building
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Near a door or window
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3. Error Message: "Location Fetch Timeout - TCE03"
If a driver receives the error:
"Location Fetch Timeout - TCE03",
it means the app was unable to retrieve the driver's location in time.
👉 Please see the article: Clock-in/out Location Fetch Timeout - TCE03 for additional guidance.
If none of the above steps work, please contact our support team for help resolving the issue.