If you are unable to see the ISP you're helping or work for in the PackageRoute app, there could be several reasons:
- You work for multiple ISPs or at multiple stations.
- You previously worked for a different ISP and have switched to a new one.
- You are new to PackageRoute and have not yet been authorized for your ISP.
Follow these steps to troubleshoot the issue:
1. You Are Authorized but Cannot See Your Assigned Route(s)
- Check which ISP you are viewing: Open the main menu in the PackageRoute app. The ISP currently displayed is shown in the blue bar at the top.
- Switch ISPs if needed: Tap the blue bar to see a list of ISPs you are authorized to view, then select the correct ISP.
2. You Are Not Seeing the ISP You Should Have Access To
- Confirm authorization: Contact your AO or BC to verify that you have been authorized. They can view who is authorized by logging into the ISP in question, then navigate to Drivers & BCs in Settings.
- Check your FedEx ID number: Ensure the FedEx ID (FXID) used to authorize you matches the one you used to log in. If they are different, your AO or BC will need to add your FXID in PackageRoute.
3. Still Not Seeing the Correct Operation?
If you still cannot see your assigned ISP or route, ask your AO or BC to contact PackageRoute Support for further assistance.
Have more questions?
For assistance, contact our support team via text or call at (360) 540-3295.
You can also reach us by email at support@packageroute.com or submit a ticket through our Submit a Request page.