If the PackageRoute app is freezing or crashing, follow these steps to resolve the issue:
Uninstall and Reinstall the App
The first step in troubleshooting is to uninstall the PackageRoute app from your device and then reinstall it from the App Store (iOS) or Google Play Store (Android). This helps resolve most performance issues.
Contact Support
If the issue persists after reinstalling the app, please contact our support team with the following details:
- Your FedEx ID number
- Device type (Android or iOS)
- When the app freezes or crashes (e.g., "I logged into the app, tapped on Stop List on the Route page, then the app froze.")
Providing this information will help us diagnose and resolve the issue more quickly.
Need further assistance? Contact Support.
Have more questions?
For assistance, contact our support team via text or call at (360) 540-3295.
You can also reach us by email at support@packageroute.com or submit a ticket through our Submit a Request page.